Final Exam Essay Example | Topics and Well Written Essays - 500 words - 1

Final Exam - Essay Example Another very realistic story which everyone in class talked much about was, â€Å"One Friday Morning† written by Langston Huges, this story is about a teenage girl who attains success after her art talents are exhibited in a contest, but everything changes and people start treating her badly because she is a black girl. The subject matter of the story is that racism should not be the cause of discouraging people in achieving what they want, and every one should be treated equally irrespective of their class, creed or color. Another story which caught our interest in class and which we enjoyed reading was â€Å"Fish Cheeks† written by Amy Tan, it is about a Chinese girl who is in love with the son of an American minister, her mother invites the ministers family over for the Christmas eve but she feels ashamed of the way her family acts in front of them. The lesson we learnt from it was that everyone should be proud of their culture because everyone has their own cultural values. All these stories were different in their own manner but they taught all the students something important about life and people. Another really interesting assignment, which we got and interested us, the most was comparing two essays â€Å"Where are you going, where have you been & Fish Cheeks† with the movie â€Å"Stand by me†. Both of the essays and the book are about evolution between youth and adulthood, when one can try new things and is still able to blame his or her actions on immature scruples. Teenagers often get caught up in a stipulation of inquisitiveness where finding themselves becomes predictable. The dissimilarities between the two were that they were not about racism, and the movie is about four best friends who take an overnight hike through the woods near their town to find the body of a boy whos been missing for days, where as the essay Where are u going where have u been is about a

Operational Management Issues for Services Essay

Operational Management Issues for Services - Essay Example The organisation generally offers next day gift delivery service throughout the United Kingdom and also in the overseas business market. However, in recent times, new market players have considerably entered into the business market of Pinnacle due to increased market competition and thus the organisation is quite concerned to reconsider its superior market position. The chief vision of Pinnacle is to remain as the topmost brand as well as the first choice of gift delivery service for the customers. In this particular paper, a comprehensive analysis regarding the business operations that are performed by Pinnacle in relation to the business goals as well as the levels of customer service of the organisation will be taken into concern. Moreover, certain alternatives that might enhance the business operations of Pinnacle, suggestion of suitable options along with covering implementation issues and depicting appropriate recommendations for Pinnacle will also be addressed. A Critical Rev iew of the Business Operations of Pinnacle The crucial business function of Pinnacle is generally associated with offering gift delivery service throughout the UK and also in the overseas regions. The majority of the sales of the organisation usually arrive from next day gift delivery service. ... In this context, all the orders of the organisation are delivered by the respective outlets or stores. The retail outlets or the stores are independently owned and perform the business transactions under Pinnacle brand name. From the perspective of the business operations in relation to order distribution and processing, Pinnacle places its business orders from one shop to other shop within the UK. In order to place its business orders in the overseas regions, the organisation executes this sort of business operation through its established mode of central operation. In terms of performing direct sales, the organisation fundamentally conducts its direct sales through a nationally advertised free contact number, online sales through making use of the website of Pinnacle and direct mailing responses that come over phone. It has been viewed that the main business operational systems of Pinnacle include paper based system for taking business orders from the customers by contacting them d irectly over telephone and PDQ (credit card swipe) machines for the purpose of effectively processing all credit card related payments. Furthermore, the other chief operational systems of Pinnacle include the website of the organisation for performing online sales and an outdated Automated Call Distribution System for directing the calls of the customers in relation to the placement of the business orders of the organisation. In this context, Pinnacle should introduce a unique or innovative Automated Call Distribution System that can direct more customer calls and thus ultimately can raise the business orders of the organisation by a significant level. On the basis of the flow chart, in relation to the business objectives along with the level of the